Amadeus | Shipping | Refunds & Returns
Delivery Information
We offer free CO2 neutral delivery deliveries worldwide.
Free UK deliveries and free worldwide for orders over £150.
Please note all deliveries are tracked and some must be signed for. A tracking number will be supplied once your order is dispatched.
Please select your region below to see full delivery updates.
We retain the right to refund the customer if stock levels change (or become out of stock) after purchase, and/or shipping/delivery fees (charges) change after purchase and/or other system errors occur after purchase.
UK
|
shipping method |
cost |
order before |
timeframe |
|
UK Standard Delivery |
Free |
|
EUROPE
|
shipping method |
cost |
order before |
timeframe |
|
Standard Delivery |
Free for orders over £150/€170/$200 (USD) |
|
|
|
Standard Delivery |
£8 |
5-7working days |
UNITED STATES OF AMERICA
|
shipping method |
cost |
order before |
timeframe |
|
Standard Delivery |
Free for orders over £150/€170/$200 (USD) |
|
|
|
Standard Delivery |
£12 |
5-7working days |
REST OF THE WORLD
|
shipping method |
cost |
order before |
timeframe |
|
Standard Delivery |
Free for orders over £150/€170/$200 (USD) |
|
|
|
Standard Delivery |
£12 |
5-7working days |
RUSH ORDERS
Please let us know if this is for a present or a rush order and you need it to arrive by a certain date, please email the studio at elliot@sellerswithastory.com and we will do the best to make it happen, or if it is cutting it too close and discuss options.
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Returns Policy
If for any reason you are not happy with your purchase, please let us know within 14 days and return the items to us within 30 days of receipt of order.
We will be happy to give you an exchange or refund providing the goods are returned in perfect condition in their original packaging.
Unfortunately, we cannot accept returns for any pieces that have been worn, customised or personalised.
REPAIRING ITEMS
We gift wrap and protect your precious package so nothing should harm it. However, we are really sorry if your item hasn’t arrived in the pristine condition that it left our studio.
We are happy to fix it for you, offer to refund or replace your item, with a photo proof or if you return the item to me.
Please contact us within 14 days after item is received.
We strongly recommend that you send your order back to us recorded deliver because we cannot accept responsibility for parcels lost in transit.
RETURNING ITEMS TO US
Please contact us at elliot@sellerswithastory.com to let us know with the following information:
Order number
Items to be returned
Reason for the return
Please return the items to: Amadeus Bijoux, 38a Gowlett Road, London SE15 4HY
We will process the return within 2 weeks. For those items that have been returned, we refund the purchase price but unfortunately we cannot refund shipping costs.