We hope you love your Asmuss order and try to reduce our carbon footprint by giving detailed garment size information online and hopefully minimising any returns. However, if something is not quite right and you would like to return your items, please let us know by providing your email address and order number via firstname.lastname@example.org within 14 days of you receiving your order. We will then get in touch on the next steps.
You are responsible for the charges for returning the goods to us. The parcel is your responsibility until it reaches us. We, therefore, recommend you use a tracked service and always retain the proof of postage.
We understand that garments must be tried on and shown to partners or friends, but please make sure your item is returned in the same condition that you received it. To be eligible for a return, your item must be unused, with all labels intact and in the same condition that you received it.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Only regular priced items may be refunded. Sale items cannot be refunded.
We retain the right to refund the customer if stock levels change (or become out of stock) after purchase, and/or shipping/delivery fees (charges) change after purchase and/or other system errors occur after purchase.