How can I track my order?
Once your order has been shipped, you will receive another confirmation email containing a tracking number. If you do not receive any tracking information, then please get in touch.
Which courier do you use?
We use Royal Mail as our main courier provider.
How long does delivery take?
From placing your order, it usually will take up to 2 weeks to make your item, as everything is made to order and we will always aim to dispatch your order within the timescale of 2 weeks.
Do I need to sign for my order?
Yes, your order will be sent via a 'signed for' service.
Returns and Exchanges
Do I have to pay for returns?
Yes - unfortunately we do not offer free returns. Please keep your receipt as proof of sending when returning your order until you have received your refund.
How long do I have to return or exchange?
If you would like to return your order, you have 14 days from the date you received your order to either exchange or request a refund. If you are unable to return your order within 14 days, please inform us of your intentions to return within the 14 days period either by email or telephone and we will accept your return.
4.1. UK - recorded delivery: Monday to Friday only. Please allow 3-5 working days for delivery after your garment is made. Lemuel MC will acknowledge on receipt of order if there is any change to the delivery period.
4.2. Overseas - recorded delivery: conditions as above except please allow 7-10 working days for delivery.
4.3. Product unavailability will be acknowledged as soon as possible and money refunded.
4.4. Lemuel MC is not responsible for any lost order by a third party once the goods have left Lemuel MC registered premises. If the received goods are damaged, a refund or exchange will be accepted only if the goods are returned within 14 working days from the signed receipt of the goods, with the original packaging to our registered office.
4.5. Packaging - every item is gift wrapped and packed using recycled wallpaper.
Returned goods and cancelled orders (further)
5.2. If the goods are defective or ordered incorrectly, the customer will receive a full refund, credit note or exchange. The goods must be returned to us before a full refund, credit note or exchange can be issued.
5.3. Lemuel MC cannot be held responsible for goods sent by a customer which are lost in transit.
5.4. If an order is cancelled after it has been dispatched, the return procedure outlined in clause 6 will apply. If the procedure is not adhered to, the order will be deemed valid and the customer liable for full payment.
5.5. All returned goods must be returned in the original packaging to ensure goods are not damaged in transit.