We aim to deliver UK orders within 3-5 working days, if not sooner. Weekends and UK Bank Holidays are not considered working days but we will do our very best to get our products to you asap. Due to the special nature of our products, increases in seasonal demand and factors beyond our control, there maybe occasional times when longer delivery times occur. We will endeavour to inform you of any such situation to avoid disappointment.
All deliveries require a signature on accepting:
If you or someone on your behalf is not able to sign for the delivery, the carrier will leave a card to arrange a re-delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some shared accommodation and apartment buildings will not receive delivery cards as a matter of security but unfortunately this is out of our control.
We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required.
WE OFFER FREE DELIVERY ON UK ORDERS OVER £100.
EU - £10
ROW - £20
USA - £20
(Less than £100) - £4.95
If for any reason you are not completely satisfied with your online purchase and wish to return it for a refund, please notify us with your order number and the item(s) you wish to return within 14 days of receipt at firstname.lastname@example.org.
Our return policy allows a full refund minus the postage, provided goods are in original condition and accompanied by an email order confirmation or online despatch note. Goods without an email order confirmation or online despatch note cannot be returned.
Refunds will be issued upon return of the product.
All refunds will be issued to the original card holder.
Please allow up to 10 days for a full refund from date of receipt of goods.
Our studio is on a pier in Battersea but unfortunately with all the construction work in the area the post has been a bit dodgy recently, please email email@example.com to confirm a return postage address.
Please keep tracking details of your return until you receive confirmation that it has been received and processed.
Returns to our Studio
Online purchases can be returned to our studio in Battersea. Returns will be processed on the day and funds issued to the card used for original payment; please note it may take up to 10 days for the credit to appear in your account. Our address is Nine Elms Pier, Tideway Walk, Kirtling Street, Vauxhall, London, SW8 5PZ. Please email firstname.lastname@example.org to arrange an appointment.
Faulty or Damaged Goods
In the rare event that goods are delivered faulty or damaged please email email@example.com so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact us immediately to arrange a replacement.
If for any reason you are not completely satisfied with your online purchase and wish to exchange it for another item, please notify us with your order number and the item(s) you wish to exchange within 14 days of receipt to firstname.lastname@example.org
Our exchanges policy allows a full exchange up to the purchased price provided goods are in original condition and accompanied by an email order confirmation or online despatch note. Goods without an email order confirmation or online despatch note cannot be exchanged.
If you wish to exchange for an item that is less than the purchased price, we will refund the difference to ensure that you are fully compensated.
We retain the right to refund the customer if stock levels change (or become out of stock) after purchase, and/or shipping/delivery fees (charges) change after purchase and/or other system errors occur after purchase.