Postage and packing: How much does delivery cost?
Shipping costs from £7.99 per order for UK mainland; £10 per order for Europe, £25 per order for USA, Canada, Rest of the World. Socks and wool are £3.50 for UK, £10 for US and £5.50 for rest of Europe. Wholesale orders have different shipping rates. Please contact our sales team by email (firstname.lastname@example.org) or telephone 01748 850700.
Please note: International customers are responsible for all shipping charges (including returns and exchanges), taxes, duties and fees levied by their country.
Can I return an item which I don't like?
Of course! If you are not entirely satisfied with your purchase simply return the item, in the condition supplied, within 28 working days of receipt. You are entitled to an exchange or full refund. Please be aware, returned packages remain your responsibility until they reach us so always retain proof of postage.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We retain the right to refund the customer if stock levels change (or become out of stock) after purchase, and/or shipping/delivery fees (charges) change after purchase and/or other system errors occur after purchase.