Although we aim to get orders out within a week, we do make to order so items may take up to a month to ship.
(This is the most sustainable option as we hold limited stock)
If you have something you need urgently shipped and you ordered on a weekend, please email and we can make sure it gets out ASAP!
We send using the Royal Mail second class signed for service to the UK, which usually takes 3 days.
Our boxes are recycled and recyclable and our mailers are compostable, we use the minimum amount of packing equipment possible.
Return & Refund Policy
If an item doesn’t fit you or you wish to return it for some other reason, we accept returns within 14 days.
All items must be unworn and in their original packaging, with swing tags still attached.
Make sure to pop a note inside the parcel stating the issue with the item, your name, address and contact details. The Rozenbroek return address is listed on the back of the parcel sent to you.
Once we have received the product and verified the return, a full refund will be issued.
We retain the right to refund the customer if stock levels change (or become out of stock) after purchase, and/or shipping/delivery fees (charges) change after purchase and/or other system errors occur after purchase.