Gemma

DELIVERY
We know you would like your jewellery to arrive directly in your hands as soon as possible which is why we use Royal Mail's First Class 'signed for' service. This takes 2-3 days from dispatch, of which you will be notified.  

Our standard delivery charges are as follows:

£2.95 for UK

£5.00 for Europe

£7.00 for rest of world

Orders over £100 are free delivery within the United Kingdom. 

Due to the nature of some pieces delivery costs can vary from the standard charge so please do double check the delivery details for each piece as you order.

We retain the right to refund the customer if stock levels change (or become out of stock) after purchase, and/or shipping/delivery fees (charges) change after purchase and/or other system errors occur after purchase.

RETURNS
We hope that you are thrilled with your item but we know things happen and we sometimes just change our minds!  We are very happy for you to return or exchange your piece/s it within fourteen days of your order arriving with you. The item needs to be unworn, undamaged and in it's original packaging. Please contact elliot@sellerswithastory.com for a returns number and address.    

On the occasion an item arrives faulty (although this hasn't happened yet!), please contact elliot@sellerswithastory.com as soon as you can.

For hygiene reasons, we are not able to accept exchanges at all on earrings unless they are faulty.

Made to order and bespoke pieces are also exempt from our refund policy.

TERMS & CONDITIONS OF DELIVERY AND RETURN DELIVERY
Alison Fern Jewellery does not accept any responsibility for postage costs for returns nor any items lost, stolen or damaged in transit.  We therefore recommend that you return items via an insured and reliable service like Royal Mail Special Delivery.  Postage costs on exchanges unless faulty may not be refunded but please contact me to discuss.

If your delivery is delayed please contact us and we will provide you with the tracking number to enable you to chase it up. We can't refund or replace lost items until Royal Mail classes the items as being lost, which is 20 days after the date of despatch.  

We can't refund or replace items that are tracked as being delivered but not in your possession. We therefore recommend that you get items delivered to your home address rather than work. 

MY PERFECT WORLD OF IMPERFECTIONS
Each and every piece of jewellery is crafted by me and by hand.  As such there may be slight differences and variations between pieces.  This makes your jewellery unique.  A lot of the measurements on the site are approximate to the nearest millimetre or centimetre.   

ORDERING
All Alison Fern Jewellery is handcrafted to order for you, therefore there is usually a limited stock or a piece is made when an order is received. You will be personally notified with 24 hours of placing your order of the lead time. Please elliot@sellerswithastory.com, prior to placing your order if it is urgent and I will do my upmost to work to your deadline!  

I also do gift vouchers and at the moment they are available for any amount for any denomination, please get in touch via the contact page to order.  

MATERIALS
My focus is on quality so, ALL the silver used is sterling silver and ALL the gold is 14k gold filled or 18k gold plated sterling silver.

Sterling silver is an alloy of 92.5% silver and 7.5% other metals, usually copper. This gives the silver more strength and high precious metal content, ideal for jewellery.

Gold filled is an actual layer of gold, pressure bonded to another metal, usually jewellers brass. The Gold used is usually 14 carat.  

Gold-filled is made from solid ‘Gold’ and ‘filled’ with other alloys such a jewellers brass. It wears like solid gold because its outer surface is solid gold. Gold-filled is created by using heat and pressure to fuse a layer of Karat Gold to a copper, brass or other base metal and the bond produced is a permanent one.

Gold-filled offers all the same physical characteristics as solid Gold such as beauty, durability, and strength, but at a fraction of the cost. With reasonable care is will last a lifetime. It is more valuable than gold plated and tarnish resistant.  It is a reasonably priced, quality alternative to solid gold.   

If you can wear gold, you can wear gold filled without any allergic reaction. 

JEWELLERY CARE
Caring for sterling silver and gold filled items is the same as caring for any precious and semi-precious metal jewellery. Simply keep away from chemicals, clean regularly with mildly sudsy water, rinse well and pat dry with a non-scratching cloth.  

PACKAGING
All orders are packed and sealed in black tissue paper and sent to you in a white gift box with black ribbon.  Each and every order is unique and important and whether you are self gifting or buying a present - you deserve the special treatment!  

Please do let me know if you order a number of items and would like them individually wrapped as gifts and I will certainly do my best to assist. Please rest assured that we always package our items securely and safely.

Please see our Delivery and Returns for full details.

BESPOKE SERVICE
If you are interested in our bespoke service please use the Contact page to send us a request - or simply elliot@sellerswithastory.com. We will endeavour get back to you as soon as possible. We can talk through your ideas and together come up with your perfect piece!  

Prices for this service vary and are available on request.   

PERSONAL SHOPPING
If you are buying a gift, or just need a bit of help and guidance in choosing something for yourself please do get in touch! 

KEEP IN TOUCH
Why not leave your email address when you visit the site?  You can then keep up with news on upcoming events and sample sales, and where you can come and view and purchase products in person.  Also look out for discount codes!

CREDITS
Models - Hannah O’Connell, Gloria Dimitrova, Emily Denton & Rachel Mulcahy
Make-up - Nina Robinson
Photography - Agata Wolanska
Creative Direction - Alison Fern